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beginner levelDiploma in Reception Skills
10-15hrs
diplomaBusiness
Do you consider yourself to be productive and organised? Are you good at multitasking, meeting deadlines and working with people? If so, you might make a superb receptionist who assists with key roles and services to ensure smooth running of your organisation’s offices. This administration training course teaches you how to meet your responsibilities as one of many types of receptionist and explains how to improve workplace health and safety.
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Diploma in Reception Skills
Learn how to perform the duties of a receptionist effectively in this free online office administration training course.
Do you consider yourself to be productive and organised? Are you good at multitasking, meeting deadlines and working with people? If so, you might make a superb receptionist who assists with key roles and services to ensure smooth running of your organisation’s offices. This administration training course teaches you how to meet your responsibilities as one of many types of receptionist and explains how to improve workplace health and safety.
Course description
Course module
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Module 17 Lessons
Receptionist Role and Essence of Communication
In this module, you will be introduced to the role and duties of a receptionist. We’ll show you the types of receptionists and the differences between them. You’ll learn how to create a good first impression, how to communicate effectively, how to practice good telephone skills and how to ensure confidentiality when taking and sending messages.
1.Learning Outcomes
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2.The Role of the Receptionist
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3.Types of Receptionists
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4.The Essentials of Communication
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5.Practice Good Telephone Skills
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6.Sending Formal and Informal Messages
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7.Lesson Summary
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Module 25 Lessons
Database Management, Security & Safety Issues
Module 36 Lessons
Business Communication and Time management
Module 47 Lessons
Importance of Technology and Team Work
Module 51 Lessons
Course assessment
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